1. Overview

This Refund Policy explains the circumstances under which Terradium may provide refunds for subscription fees and electron pack purchases. We aim to be fair while protecting against abuse of our AI-powered content generation services.

2. General Refund Principles

2.1 Service-Based Nature

Terradium provides AI content generation services that are consumed upon use. Once content is generated using our AI agents, the associated electrons and resources cannot be "returned" in the traditional sense.

2.2 No-Refund Policy

All subscription fees and electron pack purchases are generally non-refundable, except as specifically outlined in this policy.

3. Subscription Refunds

3.1 New Subscription Cancellation

48-Hour Window: Full refund available if you cancel within 48 hours of initial subscription
No Usage Requirement: Available only if less than 10 electrons have been consumed
One-Time Offer: This grace period applies only to your first subscription

3.2 Plan Upgrades

Immediate Upgrade: No refund for remaining period of lower plan
Prorated Credits: Receive prorated electron allocation immediately
Billing Cycle: Next charge reflects new plan pricing

3.3 Plan Downgrades

End of Period: Downgrade takes effect at next billing cycle
No Partial Refund: No refund for remaining days of higher-tier plan
Electron Retention: Unused electrons carry over subject to normal rollover rules

4. Electron Pack Refunds

4.1 Unused Electron Packs

48-Hour Window: Full refund available within 48 hours of purchase
Zero Usage: Available only if no electrons from the pack have been consumed
Technical Issues: Refund available if electrons were not properly credited due to system error

4.2 Partial Usage

No Partial Refunds: Once any electrons from a pack are used, no refund available
Remaining Balance: Unused electrons remain in your account indefinitely

5. Exceptional Circumstances

5.1 Service Outages

Extended Downtime: Refunds considered for outages exceeding 24 consecutive hours
Proportional Credit: Credit based on percentage of billing period affected
Service Level: Refunds apply only to premium features if free features remain available

5.2 Technical Failures

System Errors: Refund or credit if electrons consumed due to platform malfunction
Generation Failures: Additional electrons credited if content generation fails due to our system
Data Loss: Appropriate compensation if we lose your generated content due to system failure

5.3 Terms of Service Violations

Account Termination: No refund if account terminated for ToS violations
Fraudulent Activity: No refund for accounts engaged in fraudulent behavior
Abuse Prevention: We reserve the right to deny refunds to prevent service abuse

6. EU Consumer Rights

6.1 Right of Withdrawal (EU Only)

European Union consumers have additional rights under EU consumer protection laws:

14-Day Withdrawal: Right to cancel within 14 days of subscription start
Digital Content Exception: Right may be waived if you begin using the service
Express Consent: By using the service immediately, you consent to waiver of withdrawal right

6.2 Digital Content Refunds

Defective Service: Refunds available if service doesn't perform as advertised
Reasonable Period: We will attempt to fix issues within reasonable timeframe
Proportional Reduction: Partial refunds may apply based on service received

7. Refund Process

7.1 Request Submission

Contact Method: Submit refund requests via email to info@terradium.io
Required Information:
- Account email address
- Subscription or transaction details
- Reason for refund request
- Supporting documentation if applicable

7.2 Review Process

Response Time: Initial response within 5 business days
Review Period: Full review completed within 14 business days
Documentation: We may request additional information or proof

7.3 Refund Processing

Payment Method: Refunds processed to original payment method
Processing Time: 5-10 business days after approval
Third-Party Delays: External payment processor delays may apply
Currency: Refunds processed in original transaction currency

8. Chargeback Policy

8.1 Dispute Resolution

Contact First: Contact our support team before initiating chargebacks
Resolution Attempt: We will work to resolve disputes fairly and quickly
Documentation: We maintain records of all service usage and transactions

8.2 Chargeback Consequences

Account Suspension: Chargebacks may result in account suspension
Service Termination: Repeated chargebacks may lead to permanent termination
Evidence Submission: We will contest illegitimate chargebacks with usage evidence

9. Billing Disputes

9.1 Incorrect Charges

Immediate Resolution: Contact us immediately for billing errors
Investigation: We will investigate and correct legitimate billing mistakes
Credit Application: Corrections applied as account credit or refund

9.2 Unauthorized Transactions

Security Issues: Report unauthorized access immediately
Investigation: We will investigate potential security breaches
Protection: Legitimate unauthorized charges will be refunded

10. Annual Subscription Terms

10.1 Annual Payment Benefits

Discount: Annual subscriptions receive pricing discount
Commitment: Payment covers full 12-month period
Monthly Allocation: Electrons allocated monthly throughout subscription

10.2 Annual Refund Policy

Proportional: Refunds calculated on unused months only
Service Usage: Months with any electron usage are non-refundable
Minimum Charge: Minimum 3-month charge applies to annual subscriptions

11. Contact Information

For refund requests or questions about this policy:

Email: info@terradium.io
Subject Line: "Refund Request - [Your Account Email]"
Response Time: Within 5 business days

12. Policy Updates

This Refund Policy may be updated from time to time. Significant changes will be communicated via:

Email notification to active subscribers
In-app notifications
Website announcement

Continued use of the service after policy changes constitutes acceptance of the updated terms.

13. Legal Disclaimers

13.1 Limitation of Liability

Refunds represent our maximum liability for service issues, subject to the limitations in our Terms of Service.

13.2 Applicable Law

This policy is governed by United States law and is subject to local consumer protection regulations.

13.3 Dispute Resolution

Refund disputes are subject to the same dispute resolution procedures outlined in our Terms of Service.